Step 4 of On-Boarding

Rules & Guidelines

The 25 rules and guidelines that shape life at New Paradigm Mental Health Recovery Centre. Reviewed and signed digitally via DocuSign before your program begins.

At our wellness centre, we prioritise the safety and comfort of all our residents and guests. In line with this commitment, we have established certain rules and regulations to ensure a peaceful and healing environment for everyone.

Our work at New Paradigm is taken very seriously. The dedicated team of experts along with Founder Dirk J. Lambert will guide you every step of the way on your road of recovery as we offer you an unparalleled healing experience for body, mind and soul.

Over the last 25 years many people used this program to create a paradigm shift in their existence and were able to stop suffering and pain and start to enjoy a new-found happiness and significantly increased quality of life.

The process of healing and recovery is vast, complex and painful, as many of you have already experienced. Very often conventional (psycho)-therapy has proven to be ineffective, hence the reason for you seeking alternative help and participating in the New Paradigm Program.

Your time spent with New Paradigm is limited and therefore we ask that the following Rules and Guidelines are followed and adhered to at all times. This will ensure you a smooth, performant and successful recovery program.

Index
Section 1

Legal & Disclosure Requirements

01

Mandatory Registration for Immigration Police

  1. We are required by the Thailand Immigration Authorities to immediately report your stay at New Paradigm from the moment of arrival until your departure. Please give your passport to Ms. Kae Harasai so she can make a copy and complete the paperwork. You will receive your passport back after about 30 minutes.
02

Policy on Addiction and Substance Abuse

  1. It is important to clarify that our centre is NOT equipped to handle cases of addiction, including alcohol, pharmaceutical, and substance abuse. Our programs and services are not designed to serve as a rehabilitation facility for these specific conditions.
  2. As part of our commitment to providing a safe and supportive program environment, all clients must be willing to undergo a drug test at any time if requested. This measure helps ensure that everyone in our program is maintaining a clean and sober lifestyle, which is essential for effective healing and growth.
03

Policy on Non-Acceptance of Addiction Cases

  1. Scope of Services: Our programs are tailored to support people with mental health challenges like depression, anxiety, PTSD, and burnout. We do not provide services for detoxification, withdrawal management, or rehabilitation for addiction.
  2. Disclosure Requirement: Clients are required to fully disclose their medical and psychological history during the intake process. This includes any past or present issues with addiction or substance abuse.
  3. Cancellation and Expulsion: If it is discovered that a client has not disclosed their condition related to addiction or substance abuse, we reserve the right to cancel their program immediately. This policy is in place to maintain the integrity of our program environment and to ensure the safety and well-being of all clients and staff members.
  4. No Refund Policy: In cases where a program is cancelled due to nondisclosure of addiction or substance abuse, the client will not be entitled to a refund. This policy underscores the importance of honesty and full disclosure in the intake process.
Important: Nondisclosure of addiction or substance abuse voids the program and forfeits your deposit.
04

Policy on Psychiatric Condition Disclosure

  1. Disclosure Requirement: It is essential that clients fully disclose all medical and psychological history during the intake process, including any current or past psychiatric conditions, diagnoses, or treatments. Full transparency allows us to assess how best to meet your therapeutic needs and create a safe environment for everyone involved.
  2. Cancellation and Expulsion Policy: If a psychiatric condition is not disclosed during the intake process, we reserve the right to immediately terminate the program. This policy ensures the safety, therapeutic integrity, and well-being of all clients and staff members.
  3. No Refund Policy: In cases of nondisclosure resulting in program cancellation, clients are not eligible for a refund. This policy emphasises the importance of open and honest communication in creating a safe and supportive program environment.
Section 2

Communication & Distractions

05

Personal Communication Devices and External Distractions

  1. In order to foster an environment conducive to your recovery and healing, we have a specific policy regarding the use of personal communication devices and other potential distractions.
06

Restricted Items

  1. Personal communication devices such as phones, tablets, computers, mp3 players, DVD players and e-readers.
  2. Reading materials not part of the recommended reading list, including books and magazines.
07

Safekeeping of Devices

  1. We encourage you to entrust us with your communication devices upon arrival. They will be securely stored in a fire-proof safe for the duration of your stay, ensuring their safety and your peace of mind.
08

Limited Communication

  1. There will be designated times for communication with the outside world, specifically on Sundays. This is the time you may access your devices to contact close family members or check emails.
  2. We advise keeping external communications brief and to a minimum to maintain focus on your recovery.
09

Interaction with Fellow Program Participants

  1. Our primary focus at New Paradigm is your personal healing and recovery. To maintain an environment conducive to this, we have specific guidelines regarding interactions with fellow participants in the program.
  2. We ask that you refrain from sharing your personal story or experiences with other participants. Interactions with fellow clients should be kept to a bare minimum.
  3. This approach helps maintain a space where each individual can concentrate fully on their own healing journey without the added emotional burden of others' stories.
  4. Each client is dealing with their own significant emotional challenges. It is neither expected nor encouraged for you to take on the emotional load of others or to offload your own onto fellow participants.
10

Interaction with your Psychotherapist Dirk J. Lambert

  1. In therapy, clear and focused communication with your therapist is essential for making the most of each session. While it is natural to want to share your experiences fully, it is helpful to keep your responses concise and to the point. This approach allows your therapist to guide the session more effectively, helping you explore what is most relevant to your healing.
  2. When answering questions, try to avoid going into unnecessary detail or digressing into unrelated topics. Over-sharing can sometimes take up valuable time that could be spent on the core issues at hand. Instead, listen fully to each question, then respond as directly as you can. This keeps the session focused and avoids the "ping-pong" effect, where you are already formulating your answer before the question is fully understood.
  3. By maintaining this professional and respectful communication style, you are allowing the therapist to better understand your needs and give guidance that is truly beneficial. Therapy is a journey that works best when both client and therapist are working together in a way that is balanced, efficient, and mutually respectful.
Section 3

Silence & Mindful Focus

11

Policy on Mandatory Silence

  1. Purpose of Silence: Silence is a powerful tool for self-reflection, mindfulness, and deepening one's connection with the inner self. It allows for a more introspective and contemplative experience, fostering personal growth and healing. We believe in the profound healing power of silence. To enhance the therapeutic experience and promote a deeper sense of inner peace and mindfulness, we have implemented a mandatory silence policy during specific times and activities. This policy includes meals, classes, morning walks, workshops, as well as during pool and sauna times.
12

When Silence is Observed

  1. Meals: Silence during meals encourages mindful eating, allowing you to fully engage with the sensory experience of your food and to eat in a more intentional and healthful manner.
  2. Classes and Workshops: A silent atmosphere enhances focus and concentration, enabling deeper engagement with the material and practices being taught.
  3. Morning Walks: Observing silence during morning walks offers a peaceful start to the day, allowing you to connect with nature and your own thoughts without distraction.
  4. Pool and Sauna Times: Silence in these areas is intended to create a tranquil and meditative space, promoting relaxation and introspection.
13

Communication During Workshops, Classes, and Meals

  1. We encourage maintaining a respectful silence during classes, workshops, and meals. Please hold questions until a suitable break or when the instructor invites queries.
  2. The THINK method is recommended for all communications: ensuring that what is said is True, Helpful, Inspiring, Necessary, and Kind.
Section 4

Daily Conduct

14

Prohibited Items

  1. Smoking, vaping, alcohol, coffee, and candy or snack consumption are strictly prohibited on our premises to ensure everyone's safety and health.
15

Diet and Beverage Consumption

  1. We advise against consuming coffee or green tea during your stay, as well as snacking throughout the day. After dinner, we offer chamomile tea to aid relaxation and promote restful sleep.
16

Personal Hygiene and Care

  1. Due to the active nature of the program, we recommend additional showers throughout the day to stay refreshed.
  2. Avoid using deodorants as they may interfere with detoxification protocols.
  3. Men are advised to shave daily.
  4. Women are requested to refrain from wearing makeup, lipstick, nail polish, and hair extensions to support the detox process.
  5. Please refrain from wearing any jewellery, both for men and women.
17

Medication Disclosure

  1. Please inform Mr. Dirk Lambert of all prescription and over-the-counter medications you are taking. Self-medication during the program is discouraged. Contact Mr. Lambert immediately for any health concerns or side effects.
18

Symptoms During Treatment

  1. Be aware of possible symptoms during your program, such as headaches, emotional outbursts, flu-like symptoms, changes in sleep patterns, and others. These are normal and part of the healing process.
19

Accommodation Privacy

  1. Please respect the privacy and comfort of others by not entering other residents' bungalows.
20

Dress Code

  1. In Thailand, and particularly in our retreat, we recommend appropriate and respectful attire. This includes covering shoulders and avoiding revealing clothing. During sports activities, appropriate sportswear is advised. At the pool and sauna, please wear suitable swimwear and cover-ups.
21

Temple Visits and Excursions

  1. For temple visits, modest attire covering shoulders and knees is required for both men and women. A shawl can be a versatile item for such occasions.
Section 5

Payment, Cancellation & Emergencies

22

Payment and Financial Transactions

  1. Ensure all payments are settled before the start of your program. Accepted payment methods include bank transfers, PayPal, or cash in specified currencies.
23

No-Refund Policy

  1. Due to our limited capacity of only four beds, we regretfully cannot offer refunds for cancellations or shortened stays.
  2. We allocate resources and dedicate personalised care to each participant, ensuring the highest quality of treatment and attention.
  3. In the event of a cancellation six weeks or less before the scheduled arrival date, the deposit is non-refundable. However, if the cancellation is due to force majeure circumstances, clients are permitted to reschedule their reservation for a new date within a period of six months. We appreciate your understanding and cooperation regarding this policy.
  4. We kindly request that individuals carefully consider their commitment before booking with us.
Force majeure exception: reschedule allowed within 6 months. Standard cancellations within 6 weeks of arrival forfeit the deposit.
24

Emergency Contact

  1. In case of emergencies, family members can reach out directly to Mr. Dirk Lambert via WhatsApp or phone at +66 81 894 4513. This line is always open for urgent matters.
Section 6

Compliance & Enforcement

25

Adherence to Rules

  1. Non-compliance with these rules may result in expulsion from the program without a refund.
  2. This policy is designed to ensure that each individual has the space and peace they need to focus on their own recovery process. We appreciate your understanding and adherence to these guidelines.

Thank you for your cooperation

These guidelines are crucial for maintaining the tranquil and supportive atmosphere of our centre. Once you are ready, we will send you the digital acknowledgment document via DocuSign as Step 4 of your on-boarding.

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